Policy
Cancellation & Refund Policy
Refund terms depend on whether a booking is made directly or through a paid membership.
Direct Slot Booking
₹500 Processing Deduction
If SocialTribe shares a proposed match photo and the customer does not approve the profile and chooses not to proceed, ₹500 is deducted from the booking amount. The remaining balance is refunded.
Example: On a ₹3,000 direct booking, ₹500 is deducted and ₹2,500 is refunded.
VIP & Premium Member Booking
Full Booking Refund
If a member does not approve the proposed profile and chooses not to proceed, the full amount paid for that booking is refunded. The ₹500 deduction does not apply to VIP or Premium member bookings.
Important Conditions
- The policy above applies when the customer declines the proposed match after the profile photo is shared.
- Any refund amount and applicable deductions should be confirmed in writing before payment.
- Refund processing time and the original payment method should be confirmed by the support team.
- This booking refund policy does not automatically determine whether the membership fee itself is refundable. Confirm membership-fee terms before purchasing a plan.
For cancellations for other reasons, rescheduling, venue changes or service unavailability, contact the team and obtain written confirmation of the applicable terms before payment.